Questions & Answers

Some common questions we get about Sonic Clean

  • Getting Started

    1. What is Sonic Clean and how does it work?

    Sonic Clean is a professional cleaning service provider specializing in residential and commercial ultra Sonic cleaning solutions operating across Ireland. We can assessing your specific cleaning needs, then our cleaning specialists equipped with eco-friendly products and advanced cleaning technology. Our systematic approach ensures consistent, high-quality results for every service we provide.

    2. What is involved with a clean?

    Our cleaning service packages include everything needed for a thorough clean: a detailed assessment of your items, professional ultrasonic cleaning, inspection, and quality assurance check. We provide specialized cleaning solutions for different types of items and industries, from medical equipment to automotive parts.

    Each service comes with our satisfaction guarantee and includes careful handling of your items, environmentally-friendly cleaning solutions, and detailed documentation of the cleaning process if required.

    We process major dirt. The items are checked. We then clean the item in our ultra sonic cleaners. The items will then be checked again. Items may be dropped into alcohol if needed. They are then dried. packaged and returned to the customer via registered post.

    3. What is the maximum size of an object that can be cleaned?
    • We can cater for nearly PC and Laptop sizes with PCBs. Most barurettours and carburettor parts can be cleaned. We can also clean most small engine parts, such as pistons, valves, and cylinder heads.

    • Even the smallest parts can be cleaned, such as nuts, bolts, and screws. For delicate items of jewelry, necklaces, medals and chains we use a segregation container to ensure all parts of the jewellery are cleaned and returned to customer.

    4.Tracking throughout process and return

    From receiving to cleaning, drying, and packaging, we track your items throughout the entire process. We use a unique tracking system to ensure accurate and efficient handling of your items. Once the cleaning process is complete, we carefully package your items and return them to you via registered post. You will receive a notification once your items are on their way back to you.

    All items are scanned and photgraphed before cleaning. They are then scanned and photographed after cleaning. They are then scanned and photographed before packaging. They are then scanned and photographed before being sent back to the customer. You will have access to these photographs as well. Total transparency throughout the process.

  • Manage your account

    1. Sign up and manage your account
    1. Create an account here create an account

    2. If you have an account then log in here: Log in

    3. Under 'Your Account' you can edit your address, create a new order, view statuses, item images and get address labels and tracking numbers. You can change all your details under 'Your Profile'

    4. You can update your address by logging into your account, clicking on 'Your Profile', and selecting 'Update Address'. Make sure to click 'Save Changes' after updating your information. Your new address will be used for all future orders and shipping labels.

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    2. Track Your Item's Cleaning Status

    Log into your account to view real-time status updates of your items in our cleaning process. You can see when we receive your item, when cleaning begins, and when it's ready for shipping. Photos are uploaded at key stages so you can see the progress.

    3. Update Item Delivery Address

    You can easily manage delivery addresses for your items through your account. Simply go to your active order, select "Update Address" and update the delivery address (where we return to). Changes must be made at least 24 hours before delivery.

    4. Downloading package address label for sending items to be cleaned

    After creating your cleaning order, you can download your personalized shipping label:

    1. Log into your account and go to 'Your Orders'

    2. Select the order you want to ship

    3. Click 'Download Shipping and Process Label' button

    4. Print the label and securely attach it to your package

    5. Take it to any 'An post' office or Post Office

    Note: Each label is unique to your order and includes our facility address, order number and process number. Make sure to package your items securely before shipping.

  • Inspections, tracking and cleaning

    1. Initial Examination and photo

    When your item arrives at our facility, we follow a detailed examination process:

    • High-resolution photos are taken of your item from multiple angles

    • Detailed inspection notes are made about the current condition

    • All photos and notes are uploaded to your account for reference

    • A cleaning plan is created based on the item's specific needs

    This documentation ensures transparency and allows you to see your item's condition before cleaning begins.

    2. First Cleaning

    Our initial cleaning process involves several careful steps:

    • Pre-cleaning assessment to determine optimal cleaning frequency and temperature

    • Initial ultrasonic bath to remove surface contaminants

    • Progress check and photographs taken to document improvement

    • Secondary cleaning if needed for stubborn deposits

    • Alcohol dip treatment when required for complete moisture removal

    All cleaning steps are documented and photos are uploaded to your account so you can see the transformation.

    3. Alcohol Bath & Drying
    • Our alcohol bath process uses high-purity isopropyl alcohol to displace water from hard-to-reach areas. The alcohol's low surface tension allows it to penetrate tiny crevices and joints that water cannot easily escape from.

    • This gentle drying method is especially important for:

      • Electronic components and PCBs

      • Intricate mechanical parts

      • Items with complex internal geometries

    • The process concludes with controlled air drying in our temperature-regulated environment, ensuring no moisture remains trapped in any part of your item. This method is non-aggressive and won't damage sensitive components.

    4. Return Shipping

    Our return shipping process ensures your cleaned items arrive safely:

    • Items are carefully wrapped in protective materials appropriate for their type

    • Delicate components are individually packaged to prevent movement

    • Registered post with tracking number for secure delivery

    • Tracking information is uploaded to your account and emailed to you

    Note: All return shipments are through 'an Post' Parcel and require a signature upon delivery for maximum security.

  • Policy, Safety & Copyright

    1. Copyright and rights management

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    2. Manage privacy settings

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    3. Change your subscription privacy settings

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    4. Protecting your identity

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Have any questions? Get in Touch